Refund and Returns Policy
Effective Date: 20 January, 2023
Personal Care Refunds and Exchange Policy
As per South Africa’s Public Health regulation, personal care products cannot be returned for exchange or refund once they have been delivered to you and proof of delivery is available. This policy is in place to prevent the potential spread of contaminants and to prioritise the safety of our customers.
A refund or exchange will only be facilitated for products that are damaged on delivery and proof thereof can be provided. Products must be in their original packaging and sealed. A refund or exchange will only be facilitated once products have been inspected by our team.
Overview
Our refund and returns policy is applicable for 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and undamaged.
Additional non-returnable items:
- Gift cards
- Hair and skin accessories
- Shipping
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and an EFT will be effected to refund you. Please allow up to 7 business days for refunds.
Late or missing refunds
If you haven’t received a refund yet, please may you contact us at customer@shopbeautyontapp.co.za.dedi1694.jnb1.host-h.net to follow up.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Allergies
We cannot refund orders due to allergic reactions to products.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer@shopbeautyontapp.co.za.dedi1694.jnb1.host-h.net.
Shipping Returns
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at customer@shopbeautyontapp.co.za.dedi1694.jnb1.host-h.net for questions related to refunds and returns.
